Policies
Returns & Exchange
We take utmost care in packaging and quality checking every product before dispatch. We do not offer refunds, returns or exchanges once an order is placed — except where the item that reaches you is damaged or defective.
Last updated August 2026
Damaged or defective items only
Refunds, returns and exchanges are not offered once an order is placed. The one exception is a product that arrives damaged or defective, or is not the item you ordered.
An unboxing video is required
Record a video from the moment the package is opened, clearly showing the issue. Without this video we are unable to process a refund — it is what lets us raise the claim with our courier.
Tell us within 24 hours
Send your order details and the video within 24 hours of delivery, by email to kaargi.official@gmail.com or on WhatsApp at +91 76767 48480.
Refund timeline
Approved refunds are initiated within 5–7 business days and credited to the original mode of payment.
Please respond to pickup requests
If we cannot coordinate the return pickup because we have not heard back from you within 24–48 hours of delivery, we will not proceed with the return or refund.
What is not eligible
Products showing signs of use, tampering or missing tags cannot be refunded. Shipping charges are non-refundable.
Handloom variation is not damage
Minor colour differences caused by photography lighting or your screen settings are not defects. Slight stain marks, weaving variations and thread pulls are inherent to handloom fabric and are not considered damage — they are the evidence that no machine made this.
For any refund query, email kaargi.official@gmail.com or message us on WhatsApp at +91 76767 48480 with your order number.